Refund policy

Aura Tan – Refunds & Returns Policy

28-day change-of-mind returns

We accept change-of-mind returns sent back within 28 days of delivery. Contact info@auratan.co.uk for instructions. Hygiene exclusions apply; statutory rights remain unchanged.

Cancelling an online order

You can tell us you wish to cancel within 14 days after receiving your order. You then have another 14 days to send the goods back. Email info@auratan.co.uk with your order number and cancellation request. You do not need to give a reason. We will provide return instructions; our approval is not a condition of exercising your cancellation rights.

Return condition and hygiene

Please return goods with their original packaging where possible. You may inspect them as you would in a shop. For sealed products that are unsuitable for return for health protection or hygiene reasons, the change-of-mind cancellation right does not apply once the seal is broken. This does not affect your rights if goods are faulty, incorrect or not as described.

Return costs

You pay return postage for change-of-mind returns. Aura Tan covers reasonable return costs for faulty or incorrect goods. There is no restocking fee.

Refunds

Refunds are issued to your original payment method, normally within 5–7 business days of receiving the return and always within the applicable statutory deadline. For cancellation returns, this is no later than 14 days after we receive the goods back or evidence that you sent them back, whichever is earlier. When you cancel the whole order, we also refund the original standard delivery charge; any extra paid for premium delivery is not refundable. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to inspect the goods.

Damaged, faulty or incorrect goods

Please contact us promptly at info@auratan.co.uk and include your order number and, where possible, photos. Reporting delivery damage within 48 hours helps us investigate, but this is not a deadline that restricts your statutory rights. We will arrange the appropriate refund, repair or replacement.

Nothing in this policy limits your statutory consumer rights.